How we collect, use, and protect your information — all explained transparently here.
In summary: qmario never sells your personal information. Your data is used solely to improve our services and ensure your security.
qmario (hereinafter referred to as "we", "us", or "the platform") takes your privacy very seriously. This Privacy Policy Explains what information we collect when you use the qmario website or app, why we collect it, and how it is used.
This policy applies to all qmario services — from browsing the website and registering an account to playing games, making payments, participating in promotions, and contacting customer support.
By using our platform, you agree to this Privacy Policy by continuing to use the service, you will be considered to have consented to the data processing practices described herein. Please read this policy carefully before using our services.
This privacy policy is part of our Terms and Conditions considered part of. It is recommended that both documents be read together.
qmario Collects various types of information. A detailed breakdown is provided below:
Important: qmario never stores your full payment card number or bank account password.
| Type of Information | Source of collection | Mandatory? |
|---|---|---|
| Name and Mobile Number | Registration Form | Yes |
| Identity Document Information | KYC Verification Process | Yes, for withdrawals |
| Payment Information | Deposit/Withdraw | Yes, for transactions |
| Device and IP Information | Automatic | For Security Purposes |
| Gaming Activity | Platform Logs | Automatic |
qmario The collected information is used for the following purposes:
We do not use your information for marketing purposes without your consent. You can opt out of promotional messages at any time.
qmario Your Personal Information Never sold to third parties. However, data may be shared in the following limited circumstances:
All third-party partners operate under strict confidentiality agreements and cannot use data beyond what is necessary.
qmario uses cookies and similar tracking technologies to enhance your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions & security | Deleted at end of session |
| Performance Cookies | Monitoring site speed & errors | 30 days |
| Functional Cookies | Remembering language & preferences | 1 year |
| Analytics Cookies | User behavior analysis | 90 days |
You can disable cookies through your browser settings. However, disabling certain essential cookies may prevent some platform features from functioning correctly.
Protecting Your Information qmario Uses industry-leading security technology. We enforce multiple layers of protection to ensure no unauthorized party can access your information.
In the event of a data breach, we will notify the relevant regulatory authority within 72 hours and inform affected users without delay.
qmario Every user registered at has the following rights regarding their personal information:
You may request to know what information we hold about you.
You can request correction of any inaccurate or incomplete information.
You may request deletion of your data, subject to certain conditions being met.
You can object to your data being used for marketing purposes.
You may request an export of your data in a structured format.
You may request that data processing be temporarily suspended under certain circumstances.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.
qmario The platform uses various third-party game software, payment gateways, and analytics tools. These services have their own privacy policies and qmario We are not responsible for their data collection practices.
We review the privacy standards of all partners before engaging with them. However, when you use a third-party site or service, you will be considered to have agreed to that service's terms.
qmario How long your information is retained depends on the type of data and the purpose for which it was collected:
| Type of Information | Retention period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years after the end of the relationship | Anti-Money Laundering Law |
| Support contact | 2 years | Quality of service assurance |
| Cookie Data | 30–365 days | Based on cookie type |
Once the retention period expires, data is securely deleted or anonymized so it can no longer be identified.
qmario From time to time, this Privacy Policy may be updated. We will notify you of any changes before they take effect.
Visit this page regularly to stay up to date on any policy changes.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:
We take your concerns seriously. Our team is always ready to resolve any issue quickly and effectively.
Once a complaint is submitted, we are committed to providing a formal response within 30 days. If a complex case requires more time, you will be kept informed of its progress.
The standards we uphold to protect your information at qmario
Every transaction and piece of personal information is protected with 256-bit SSL encryption — completely secure from end to end.
Qmario never sells your personal information to advertisers or third parties. Your data exists only to serve you.
All documents submitted during identity verification are stored on encrypted servers and accessible only to authorized personnel.
Your account is protected from unauthorized access through OTP verification and two-factor authentication at login.
Third-party cybersecurity experts regularly audit our systems to identify and resolve vulnerabilities.
In the event of a data breach or policy update, we will notify you promptly and transparently. Nothing is kept hidden.
Frequently Asked Questions About the Privacy Policy
We uphold the highest standards to protect your privacy and data. Enjoy 1,500+ games in a secure environment with instant transactions via bKash, Nagad, and Rocket.